See our Terms and Conditions of Sale for more information on KJB’s Limited Warranty. Proof of Purchase may be requested by KJB. All warranty coverage starts from date of purchase by the ultimate customer. Merchandise distributed by KJB carry a Ninety Day (90) Limited Warranty. Items assembled by KJB Security products carry a Limited Warranty of One (1) Year. When requesting credit on items that are not defective we will issue an in house credit to your account to use towards your next purchaseĭefective Returns: KJB stands behind all products sold. Full credit can only be issued on items that are new and unused. IF after 30 days,it is subject to KJB discretion to issue credit. Full credit can be issue for items returned in 30 days after purchase. AFTER you are given a RMA number, you may return most non-defective, un-used items for a refund of the product cost less a restocking fee of 15%. Require PRIOR approval and a valid RMA Number. A 15% restocking fee may be applicable on any unused items Non-Defective Returns After receiving and inspecting the returned merchandise, we will determine the course of action credit, repair or replacement. The customer must pay all costs related to return shipping. For your protection, we recommend that all returns be sent back via traceable carrier. Note: merchandise returned with missing items are not eligible for a refund. Please allow us 5 - 10 business days from the time we receive the item to process your return. We must receive your item back within 20 days of when we issue the RMA. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, and shrink wrap). This will determine if you need to return the product, all returns are usually sent directly to our warehouse. To request an RMA# please call or email our Customer Service Department. KJB Security Products will not accept debits for merchandise, all merchandise must be returned and evaluated. Please follow these simple instructions so we can process your return quickly and effectively. Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting, repairing or replacing your return. All returns must have an RMA (Return Merchandise Authorization) Number You must request a RMA number before returning any item. KJB Security is not responsible for any error in our customer’s instructions. signatories not available, not claimed, etc. KJB Security Products considers any item returned to our warehouse a “Return.” This includes unclaimed packages that were shipped to buyer and returned for any reason, i.e.
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